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Contact Us

Our Opening Hours (Eastern time):

Weekdays - 09:00 to 22:00

Weekends - 10:00 to 16:00


How can I contact you?

Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or just want to say hello, just select one of the contact options below.

*Please get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.


Why doesn't AEER have a phone number?

AEER does not have a call centre and we're not set up to handle high volumes of phone calls.

The AEER brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.


What information do I need to provide you?

Be sure to include as much information as possible eg/ order number (#CA123456), email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.