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Payment Issues


Please see below payment error codes that may appear if you're order is unsuccessful: 

Do not honour - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

Transaction not allowed - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed.

 

 

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We are currently experiencing a high volume of enquiries. Please bear with us, as we will try and get back to you as soon as possible.

 

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